Return Policy

Last Updated Sep 15, 2023

Return Policy

At Lifecore Plus, we are committed to providing you with the highest quality vitamins and supplements to support your health and well-being. We understand that sometimes you may need to return a product, and we aim to make the process as straightforward as possible. To ensure a smooth return process, please take note of our return policy:

30-Day Return Period

Our Return Policy lasts for 30 days, starting from the date you receive your purchase. If more than 30 days have passed since the delivery of your purchase, we, unfortunately, cannot offer you a refund, exchange, or store credit equivalent.

Damaged or Defective Products

  • If you receive a damaged or defective vitamin or supplement, please contact our customer service team within 14 days of receipt for assistance.
  • We may request photographic evidence of the damage or defect to expedite the resolution process.

Non-Returnable Items

The following items are non-returnable, except in the case of defects:

  • Gift cards
  • Downloadable software products
  • Products that have been returned damaged
  • We do not accept returns on clearance or final sale items.

For reasons of health, safety, and hygiene, we cannot offer refunds on products unless they are faulty. Such returns must be initiated within 14 days of receiving your purchase and must meet the criteria of being new, unused, unworn, and in their original packaging.

Eligibility for a Return

To be eligible for a return within the 30-day period, please ensure that:

  • The product must be in its original, unopened packaging, and in brand new, unused, and unaltered condition.
  • If the product's seal or packaging is broken or tampered with, it is not eligible for return due to safety and hygiene reasons.
  • The product's packaging is intact and securely packed in an appropriate shipping container.
  • The product is returned to the return facility address provided by our customer service.
  • Please be aware that a 10% restocking fee may apply to all returned goods, along with any necessary reconditioning charges, as determined by Production Products, Inc. Unauthorized returns may be refused.

Refund or Exchange

  • Upon receiving and inspecting the returned product, we will process your return request within a reasonable time frame.
  • Approved returns may be eligible for a refund or exchange, as per your preference.
  • Refunds will be issued to the original payment method used for the purchase.
  • Exchanges will be made for the same product or an equivalent product of equal value.

Return Authorization

  • Before returning any vitamins or supplements, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
  • Unauthorized returns will not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping method when returning items to ensure their safe arrival.

Return Address

Lifecore Plus
PO BOX 325
Garden Grove, CA 92843

Return Process

  • To expedite the return process, please confirm the return facility address with our customer service at Support Email or call +1 (888) 853-4088, and provide us with the tracking number.
  • All products must be returned to the return facility address confirmed by our customer service agent, as we may reject your return otherwise.
  • Once we receive and inspect your returned item, we will send you an email notification.
  • Return processing typically takes up to 30 days from the receipt of the returned item.
  • We will also notify you of the approval or rejection of your return.

Approved Returns

Approved returns may be refunded or exchanged. If you need to exchange your purchase for the same item or request a refund, please send us an email at Support Email.

Approved refunds will be issued to the same payment method used for the order. For credit card orders, the refunded amount will appear on your next bank statement. The processing time may vary depending on the credit card issuer, typically taking up to 30 days after we receive the returned product.

Refund Processing

  • Once your return is approved, the refund will be processed promptly to the original payment method, typically within 1 business days.
  • Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.

The Lifecore Promise

At Lifecore Plus, your satisfaction and well-being are our top priorities. We strive to provide you with the best vitamins and supplements, and we appreciate your trust in us. If you have any concerns or specific inquiries regarding our return policy, please do not hesitate to contact us.

Thank you for choosing us as your health and wellness partner. We take pride in our product and offer a 100% satisfaction guaranteed. If you're not completely satisfied with your Lifecore Plus purchase, we'll gladly exchange it for you.

Contact Lifecore Plus:

Still need help? Create a support request with our customer service team and we'd be happy to help.